Privacy Policy

Our Contact Details

Name: Infinite Heating and Energy Limited

Address: 70 Gladiator Road, Upper Cambourne, Cambridge, Cambridgeshire, United Kingdom, CB23 6JQ

Phone Number: 01223 646462



We may need to process personal data about you (also known as the ‘data subject’), as part of our business process or to provide products and services to you.

The purpose of this Policy is to provide you with our principles and standards of personal data management.

The type of personal information we collect

We currently collect and process the following information:

  • Name;
  • Address;
  • Telephone number (including mobile);
  • Email;
  • Transaction and payment information;
  • Connected device data;
  • Lifestyle and demographic insight information.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for us to be able to provide you with a product and/or service. We will only use the information that you have given us to provide a heating product and/or service.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting us on
  • We have a contractual obligation;
  • We have a legal obligation;
  • We have a vital interest;
  • We need it to perform a public task;
  • We have a legitimate interest.

How we store your personal information

Your information is securely stored on our system, Joblogic and shared with our accreditation bodies 1,2,3,4:


  1. Hies
  2. Gas safe
  3. Nappit
  4. MCS

We keep personal information for as long as necessary in order to achieve the processing purposes. We will then dispose your information by deleting it from Joblogic.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information;
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete;
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances;
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances;
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances;
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: